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EVO X Parts / Frequently Asked Questions
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Frequently Asked Questions
Welcome to the Evo X parts FAQ

How can I pay for my order?
We accept Visa, MasterCard, American Express, Discover, Paypal, Money Orders, and Bank Wire Transfers.

Is it safe to enter my credit card numbers on EvoXparts.com?
Our store uses GeoTrust 128Bit SSL technology to protect your credit card information. 128Bit SSL technology is safer then using your credit card in a store, gas station, or restaurant.

How do I place a phone order?
Phone orders can be placed Monday-Friday 8:30am-8pm eastern by calling our offices at 1-888-858-1606 or use Live Help to request a call back.

How long does it take to receive my order?
In stock items usually ship within 24-48 hours. Excluding weekends. Some special order / custom made items may take longer to ship.

Do you ship to my location?
Yes. We ship orders worldwide.

What if I want to get my items faster?
You can select a different shipping speed by clicking the radio button next to that option on the order form. Note that changing your shipping speed to a faster method will not improve the estimated shipping date, but your estimated delivery date will improve.

If I request two-Day Shipping, will I get my order in 48 hours?
Not all of the items listed on our site are available immediately, so selecting Two-Day or Three-Day Shipping does not necessarily mean your order will arrive in two or three days. There is no weekend pickup or delivery for Two-Day or Three-Day Shipping.

How much is shipping?
Shipping is calculated during checkout once you enter the delivery zip code. Shipping is calculated in "Real-Time" to avoid shipping charge markups. If you are an international customer or having problems during checkout, contact us

I tried placing an order but it was declined and I received an declined error code of 15005. What does this mean? Did my order go through?
The transaction was declined by your bank. You should attempt another card. This declined transaction could be the result of your bank blocking an unrecognized charge. If you want to use this card for the purchase you should call the toll free support phone line located on the back of your card for more assistance.

How long has EvoXparts.com been in business?
EvoXparts.com parent company has been in business since 2002. We have been featured in turbo magazine, modified magazine, entrepreneur magazine and many other media publications.

Which shipping company will deliver my parts?
We ship orders using a wide variety of shipping carriers from UPS, fedex, USPS, DHL and other freight companies. Login to your account and view order history for more info.

During checkout it said: Sorry, there are no available shipping methods to your location. Do you ship to me?
Yes. We ship orders worldwide. Sometimes this message is a result of an oversized package or an address not recognized by the shipping carrier. We can help with this, contact us

Why must EvoXparts.com verify my shipping address?
For fraud prevention purposes, if your billing and shipping addresses are different, we must verify your shipping address. Please contact the bank that issued your credit card and have your shipping address listed as an alternate address in that bank's memo field.

How do I track an order?
Login to your account and view order history.

I forgot my password. How can I login?
You will need to recover your password. Click Here for password recovery.

I'm looking for a part not listed on your website. Can you get it for me?
Contact us - we most likely can source this part for you or give you advice on where you can locate the part.

How can I cancel an order or make adjustments to my order?
Contact us to cancel or make order adjustments.

Where is EvoXparts.com located at?
We are located in Brighton, Michigan. We are about 40 minutes west of the motorcity; Detroit. We are open daily 8:30am-8pm Monday-Friday. Feel free to stop by to pick up your order.

Why are your prices so much cheaper than everywhere else?
We buy manufacturer direct in bulk. We pass the savings down to our customers.

Are your parts new or used?
All of our parts are brand new.

I need an invoice/receipt for my order. How do I get that?
Once an order is place an invoice is automatically emailed to the email address you entered during checkout. Login to your account and view order history to see your previous orders to print an invoice.

Are you missing an item from your order?
In order to fill your order quickly and efficiently with items already in stock at different warehouses, we may have split your order into multiple shipments. If this is the case, rest assured that you will not be charged any additional shipping costs beyond those you had originally authorized.

Did you receive a damaged or defective item?
If the item has a damaged or defective part, we recommend that you contact the manufacturer to see if they can have this part shipped directly to you. You can usually find contact information listed in the product manual that came with the item. Otherwise, contact us via email. We'll ask you to indicate the number of items you're returning, the reason for return, and whether you would like a refund or a replacement item sent to you. If your items were damaged in shipping, save ALL PACKAGING and we will file an insurance claim.

How do I return an order?
If for some reason you are not satisfied with your order within 30 days. We will provide a refund (Less shipping & handling) on all items that are returned in new and unused condition. All returns must include ALL original packaging and be in re-sellable condition. The purchaser will be responsible for return shipping. All refunds are subject to a 25% restocking fee. We cannot return items that have been used or do not have all the original packaging. Contact us to start the return process.

How long does it take to receive my refund? (cancelled or returned orders)
Refunds are requested after we receive and process your return. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (up to 1 billing statement for most banks). We'll notify you via e-mail of your refund once we've received and processed the returned item.
 
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